Q: I have a crack in my frame. What do I do?
A: Consumers can visit their local Niner dealer with their original receipt for proof of original ownership. The shop will inspect the frame and advise next steps. Please read all warranty details HERE
Q: What is the warranty on my bike?
A: Niner is a company of cyclists who believe in the products we produce. We engineer our products to offer the best ride and we back them up with the best service and support possible.
Niner warrants that all of our products are free from manufacturing and material defects for 5 years from the original purchase date. We do require proof of purchase through an authorized dealer or retailer to process a claim. Second hand owners are not covered under our warranty policy.
Use of our products as intended is the only limitation of warranty. Racing and hard riding are covered under our 5-year warranty. Niner does not cover normal wear and tear or damage from abuse, misuse, modification of the product, or improper installation/maintenance. Niner does not provide replacement parts when frame or component standards change on a new revision to a frame/component.
Q: Will repainting my frame void the warranty?
A: Repainting and powder coating will void the factory warranty. Niner frames come from the factory in first quality condition. Any alteration of the original finish leaves the frame in a quality different from the first quality and a warranty does not cover any alteration to factory standards.
Q: Is the warranty transferrable when a bike is sold or purchased second hand?
A: It is not transferrable. Niner Bikes warranty starts from the date of purchase for the original owner only.
Q: My derailleur got sucked/shifted into my spokes. Is this covered by warranty?
My derailleur hanger broke when I was climbing a hill / shifting to an easier gear in the rear. Is this covered by warranty?
A: This is always unexpected when it happens. This is not a defect covered by warranty. Unfortunately, this is because the derailleur hanger got bent or the derailleur was not adjusted properly or something got tangled in the drive-train.
Derailleur hangers....the part by the rear gears that holds the rear derailleur....They are designed to bend or break like a fuse to protect the frame from permanent damage and can be easily straightened or replaced. Please, check your bike before each ride.
Q: I recently moved, do I have to process my warranty through the original shop that I purchased my bike from?
A: You are not required to process your warranty claim through the original bike shop that you purchased your Niner from. Any Authorized Niner dealer will be able to assist you with the process.
Q: I purchased my bike from one of your online retailers; example (Competitive Cyclist or Jenson USA) how do I process a warranty claim?
A: Our online retailers are setup to assist you with a warranty claim for items that were purchased through them. Please contact the online supplier that you bought your frame/bike to begin the warranty process.
Q: How long should I expect my warranty claim to take?
A: At Niner we strive to handle your claim as quickly as we can to make sure you experience minimal downtime. From start to finish a standard warranty claim should be completed within 7-10 business days.
***Please note that unforeseen circumstances may increase the amount of time it takes for a warranty claim to completed. i.e replacement inventory, pending evaluation, incomplete documentation***
Q: I crashed and damaged one of my triangles, will I be able to purchase an exact color-match replacement?
A: If we have an identical replacement in stock we will always offer that option first. However, with new paint schemes arriving often it is not a guarantee that we will have that option available at the given time. In this scenario, we will offer a neutral color as a replacement.
Q: I was out riding and took spill, then I noticed afterwards that I damaged my frame. What do I do now? Am I out of Luck?
A: At Niner we realize that accidents happen when you’re out on the trail, although impact related incidents are not covered under warranty we want to make sure that you’re not left stranded. As the original owner, you are entitled to receive a new frame or triangle at a 35% discount from retail pricing, we call this Crash Replacement pricing.
***Niner Bikes does this at its sole discretion and reserves the right to refuse this offer at any time if it is evident that damage occurred out of neglect, misuse or if the required information is not provided.***
Q: I purchased my bike from a dealer that no longer carries Niner or has since closed their doors, where do I process my warranty?
A: Please visit our Dealer Locater which can be found under the “Dealer & Demo” tab on our webpage. If you still need help locating an Authorized dealer, or do not have an authorized dealer nearby please contact our warranty rep: firstname.lastname@example.org
Q: I found a great deal on a Niner that is being sold by a private party (i.e craiglist), the bike is in great shape and they mentioned that it’s still within the given warranty period, will Niner honor the warranty even though I am the second owner?
A: Niner offers a 2-year warranty on all steel or aluminum frames; and a 5-year warranty on all carbon frames and components. This warranty is extended to the original owner, with proof or purchase only. The warranty period is non-transferable and is considered void once it has been sold. Additionally, any Crash Replacement offer or discount(s) will only be offered to the original owner, with proof of purchase.
***Niner Bikes does this at its sole discretion and reserves the right to refuse this offer at any time if it is evident that damage occurred out of neglect, misuse or if the required information is not provided***
Q: Does Niner cover paint under their warranty policy?
A: Niner will consider paint, clear coat, and some decals for warranty within 1 year from the date of purchase.
***Niner Bikes does this at its sole discretion and reserves the right to refuse this offer at any time if it is evident that damage occurred out of neglect, misuse***
Q: Is it required that I register my frame before I submit a claim for warranty?
A: We do not require you to register your frame, however, registering your frame upon purchase may help in certain circumstances. For example, if you have misplaced your original proof or purchase, we may have a copy on record if you decided to upload it during the registration process.
Q: Will changing the components on my frame void my warranty?
A: Niner’s product team works together to spec components that we feel are best suited for each model. With that being said, we also understand that there are individual preferences. If you are thinking of customizing your Niner, but you are unsure of whether or not it is compatible or meets the frames intended use, please reach out to email@example.com.